Refund and Cancellation Policy

Alvendra Dev provides custom services that are scoped and scheduled for each client. This means our time is reserved and work often begins before a project is complete. This policy sets out what happens if a project is paused, changed, or cancelled.

Most projects begin with a deposit that confirms your booking and reserves our time. Remaining payments are tied to milestones or a schedule set out in your project agreement. Deposits are applied toward the total project fee.

You may cancel a project at any time by written notice. If you cancel, you remain responsible for work already performed and time already committed up to the cancellation date. Any portion of a deposit not yet earned through completed work may be refundable, as described below.

In rare cases — for example, if a project cannot proceed due to missing information, non-payment, or a breakdown in the working relationship — we may end an engagement with written notice. If we cancel for reasons unrelated to your conduct, we will refund any prepaid amount for work not yet performed.

Refunds are considered on the following basis:

• Fees for work already completed, and time already reserved and spent, are non-refundable.
• Amounts prepaid for work not yet started may be refunded, less any non-recoverable third-party costs.
• Custom work that has been delivered and approved is not eligible for a refund.

If you are not satisfied with a deliverable, our first step is to make it right through the revisions included in your project scope. See the Project Delivery and Revision Policy for how revisions work.

We ask that you contact us first to resolve any billing concern before initiating a chargeback. Chargebacks filed for work that was delivered as agreed may be disputed with evidence of the completed work and communications.

To cancel a project or request a refund, email us using the details below with your project name and reason. We will confirm the status of the work, outline any amount due or refundable, and process eligible refunds to your original payment method.